Terms & Conditions

Garden Premium (“we”, “us”) is an online garden retailer. Our address is 63 Laurelbank, Dunmurry, Belfast, BT17 0RR, United Kingdom. You can contact us at support@gardenpremium.store or on +44 7442 343724.

When you place an order you are making an offer to buy. We confirm receipt by email. A contract between you and us is formed when we dispatch your order and send you a dispatch confirmation. If we cannot fulfil an order we will tell you and refund any payment taken.

You must be 18 or over to order, and delivery is available to United Kingdom addresses only.

Prices are shown in pounds sterling (GBP). Delivery is free on every UK order, so the price you see at checkout is the price you pay.

Payments are processed securely by Stripe. We do not see or store your full card details.

We take care to show accurate prices and product information. If we discover an error in the price of an item you ordered, we will contact you before dispatch so you can choose to continue at the correct price or cancel for a full refund.

We aim to describe and photograph products accurately. Colours may look slightly different on different screens, and natural or garden products can vary a little in finish. Sizes and descriptions are provided by the manufacturer or supplier.

Orders are dispatched within 1–3 business days and delivered 4–7 business days after dispatch (an estimated 5–10 business days in total). These are estimates only. Full details are in our Shipping & Delivery information.

You can cancel before dispatch for a full refund. You have 60 days to return an item, with a free prepaid return label. This is longer than the 14-day cancellation period that the Consumer Contracts Regulations 2013 give you. Full details are in our Returns & Refunds policy.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty or not as described, you have legal rights to a repair, replacement or refund. Nothing in these terms limits those rights.

We are responsible for foreseeable loss and damage caused by our breach of these terms or our negligence. We do not exclude or limit liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot legally be excluded.

Garden products should be used as intended and in line with the manufacturer’s instructions and safety information.

All content on this website, including text, design and our own images, belongs to us or our licensors. You may view and print pages for personal use but may not copy or reuse content commercially without our written permission. Please do not misuse the website or try to interfere with its operation.

How we use your personal data is explained in our Privacy Policy. How we use cookies is explained in our Cookie Policy.

We may update these terms from time to time. The terms in force when you place an order are the ones that apply to that order.

These terms are governed by the laws of Northern Ireland. If you are a consumer, you may also have the benefit of mandatory consumer protection laws in the part of the UK where you live, and you may bring a claim in the courts of that part of the UK.