Shipping & Delivery

We currently deliver to addresses in the United Kingdom only. We do not offer international delivery at this time.

Delivery is free on every UK order, with no minimum spend. The price you see at checkout is the price you pay for delivery.

Timescales are estimates, not guarantees, and are counted in business days (Monday to Friday, excluding UK bank holidays). Delivery may take longer during busy periods, severe weather or carrier disruption.

When your order is dispatched we will email you to confirm. Where a tracking number is available from the carrier, we include it in that email so you can follow your parcel.

Items in a single order may be packed and sent separately, so they can arrive in separate parcels and on different days. You are not charged extra for this.

Please check your delivery address carefully before you pay. If you need to correct it, contact us as soon as possible. We can update the address only if your order has not yet been dispatched.

If a parcel is returned to us because the address was incomplete or incorrect, please contact us and we will tell you the options available.

If your order has not arrived within 10 business days of ordering, or it arrives damaged or incorrect, please contact us at support@gardenpremium.store with your order number. For damaged or incorrect items, a photo helps us resolve it quickly.

Our full process is set out in our Returns & Refunds policy.

You can cancel an order for a full refund any time before it is dispatched. Contact us as soon as possible. Once an order has been dispatched you can still return it under our 60-day free returns policy.